Terms of Sale - Refund Policy

KLS Locker Hardware
Terms Of Sale

KLS Locker Hardware/LockerHardware.com is pleased to accept
major credit cards, Google Pay, and Shopify ShopPay, as forms of payment.
Alternatively, we will accept a corporate or institutional check in advance of shipping.
Due to the high volume of sales that we do in small parts orders, we
regret that we are not able to extend credit or offer open accounts
for locker parts orders.

If you are purchasing for a business, educational institution, or
government agency, we are happy to provide an itemized receipt for
your reimbursement purposes for payments made on your business
or personal credit card.

Please note that for exceptionally large locker parts shipments, we
may ask for freight charges above the calculated amount if the
shipment warrants. This particularly applies to shipments to Alaska
and Hawaii when orders are not able to be shipped via U.S. Postal
Service. In these cases, we will contact you for approval prior to
processing your order.

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KLS Locker Hardware
Sales Tax Information

Sales tax is collected for shipments to Michigan addresses only.
You may be required to pay the sales tax on your purchase directly
to your state.

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KLS Locker Hardware
Return Policy

If for any reason you are not satisfied with your purchase of locker
parts, we will refund the full purchase price for items shipped from
stock that are returned to us prepaid within 30 days of purchase.
Shipping fees are non-refundable. No returns accepted for complete
lockers or locker sheet metal parts. Special ordered items are not 
returnable, as they will not be accepted by the manufacturer.
Orders returned between 31 days and 90 days will be accepted
subject to a 25% restocking charge. No returns are accepted after
90 days. All returns require prior authorization. Simply write to us
at service@lockerhardware.com to request authorization for a return.

Defective merchandise returned within 30 days will be replaced or
refunded fully (including applicable shipping fees) at your option.
Shortages must be claimed within 10 days of receipt of order.

Your satisfaction is our top priority. If you have a problem with a
product or transaction, just let us know and we will work with you to
resolve the issue. Please call us at 800-377-1218. We will make
every effort to respond to all customer service inquiries by the next
business day.